Payment & Cancellation Policy

This policy explains how payment works for Tideway Permitting’s managed permitting engagements. Specific amounts and milestones for your project are set out in your approved scope of work (“SOW”).

Payment milestones

Payments are structured around three project milestones:

• Launch the professional work. The first payment authorizes Tideway to procure and begin the surveying, engineering, and environmental work in your scope.
• Submit the permit package. Remaining professional-service balances and government fees are due so the completed package can be submitted to the reviewing agencies.
• Receive the approved package. The final Tideway payment is due when your approved permit package is delivered back to you.

What you are billed for

• The managed professional-service amount for the surveying, engineering, and environmental work in your scope.
• Tideway’s administrative / managed-service fee for procurement, coordination, quality control, and accountability.
• Government fees, billed separately at actual cost.

Government fees are passed through at actual cost. Professional services are billed on a transparent cost-plus basis, and all scope, estimated costs, and payment milestones are approved before work begins.

Who pays

The contractor is ordinarily the billing party. A contractor may also authorize the homeowner to fund one or more milestones directly; the preferred billing party is confirmed as part of the SOW.

Cancellation

You may cancel an engagement at any time by written notice. On cancellation, you are responsible for work already performed and for professional-service and government costs already committed or incurred on your behalf up to the cancellation date. Amounts paid for work not yet performed and not yet committed are refundable.

Change orders

If agency requirements, site conditions, or your instructions require work beyond the approved SOW, Tideway will prepare a written change order describing the additional scope and estimated cost. Additional work — and any related charges — proceed only after the change order is approved.

Contact

Questions about billing or a milestone? Email [contact email].

Last updated: July 2026. This page describes general terms and is not legal advice. Agency requirements and decisions are outside Tideway’s control.